Privacy

PRIVACY

Your privacy is important to us

BCM Stream Privacy Statement

Last modified: 30 September 2026

BCM Music Systems BV (hereinafter: “BCM” , “we” or “us” ) attaches great importance to the protection of your personal data. In this privacy statement, we explain which personal data we process when you use the BCM Stream website, contact us, or use our services, why we process this data, and what rights you have in this regard.

BCM Music Systems BV is the data controller for the personal data processed within the framework of BCM Stream.

Who are we?

BCM Music Systems BV trades under the name BCM Stream , among others, and offers business music streaming services.

BCM Music Systems BV
Via Raeka 3
6003 NK Weert
The Netherlands

Chamber of Commerce number: 13032187
Email: info@bcmmusic.nl
Telephone: +31 (0)85 130 74 63

Do you have questions about this privacy statement or about how we handle personal data? Please contact us using the contact details above.

Which personal data do we process?

The personal data we process depends on how you come into contact with us and which services you use.

This may include:

Contact details

When you contact us or fill out a contact form, we may process, for example:

first and last name;
company name;
address details;
postal code and city;
phone number;
email address;
the content of your message or request.

Customer and user data

When you are a customer or use a BCM Stream service, we may process data necessary for creating and managing your account, performing the agreement, and providing our services.

This may relate to, for example:

name and contact details;
company details;
account and login details;
details about your subscription;
data about the use of our services;
communication with our customer service.

Technical specifications

When you visit our website, certain data is processed by the web server and technical systems. This may include, for example:

IP address;
date and time of visit;
browser and device;
operating system;
visited pages;
technical data necessary for the functioning and security of the website.

Not all technical data can always be directly traced back to an individual. When data can be traced back to you, we treat it as personal data.

What do we use personal data for?

We process personal data exclusively for specific and legitimate purposes. Depending on the situation, we use personal data for example for:

answering questions and contact requests;
requesting and delivering a BCM Stream trial period;
creating and managing accounts;
the execution of agreements and the provision of our services;
managing subscriptions;
providing customer service and technical support;
processing payments and administration;
improving and securing our website and services;
analyzing the use of our website, to the extent permitted by applicable privacy and cookie rules;
complying with legal obligations;
handling complaints, disputes, and legal issues.

We do not use personal data for purposes other than those for which they were collected, unless permitted under the GDPR.

On what basis do we process personal data?

We may only process personal data when there is a legal basis for doing so.

Depending on the situation, we base processing on one or more of the following grounds:

Execution of an agreement
When the processing is necessary to perform an agreement with you, for example for the delivery and management of a BCM Stream subscription.

Legal obligation
When we need to process personal data to comply with a legal obligation, for example for our financial administration.

Legitimate interest
When processing is necessary for a legitimate interest of BCM or a third party, whereby we take your privacy interests into account. This may relate, for example, to securing our systems, preventing abuse, or improving our services.

Consent
When consent is legally required, we ask for permission in advance. You can withdraw any consent given at any time.

The withdrawal of consent does not affect the lawfulness of the processing that took place before the withdrawal of consent.

Do we provide personal data to third parties?

We do not sell your personal data to third parties.

We may share personal data with other parties when this is necessary to provide our services, perform an agreement, or comply with a legal obligation.

This may relate to, for example:

IT and hosting providers;
software suppliers;
parties that support us with customer service;
payment service providers;
administrative or financial service providers;
other service providers who process personal data on behalf of BCM.

With parties that process personal data on our behalf, we make agreements regarding the protection of this data in a data processing agreement where necessary.

We remain responsible for the processing of personal data by our processors.

Transfer outside the European Economic Area

Some service providers with whom we work may process personal data outside the European Economic Area (EEA).

When personal data is processed outside the EEA, we ensure that this only occurs when there is a valid legal basis and an appropriate level of protection, such as an adequacy decision by the European Commission or appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission.

When a specific service provider processes personal data outside the EEA, additional information regarding this may be available in our cookie policy or upon request.

Cookies and similar technologies

The BCM Stream website uses cookies and similar technologies.

Cookies are small text files that can be stored on your computer, tablet, or smartphone when you visit our website. Some cookies are necessary for the website to function properly. Other cookies may be used for statistical analysis, marketing, and measuring the effectiveness of our online campaigns.

BCM Stream uses Google Tag Manager for this purpose. Google Tag Manager is a technical tool that allows BCM Stream to manage various scripts and tags on the website.

Via Google Tag Manager, third-party services can be loaded depending on the current configuration and your cookie preferences. Currently, services from Google and LinkedIn , among others, are used for advertising and marketing purposes.

For cookies and similar technologies for which prior consent is required under applicable laws and regulations, these will only be placed or activated after you have given your consent.

Necessary cookies may be used without consent when they are solely necessary for the functioning, security, or provision of the service you requested.

You can change your cookie preferences or withdraw previously given consent via the cookie settings on our website, when this functionality is available.

Because the cookies and external services used may change, the current list of cookies and technologies may differ from the situation at the time this privacy statement was drafted.

Analysis and marketing

BCM Stream uses technical and digital tools to ensure the website functions properly, to analyze website usage, and to measure the effectiveness of online marketing activities.

For this purpose , Google Tag Manager is used, among other things. Various services can be activated from this tag management environment.

Links to advertising and marketing services from Google and LinkedIn have currently been established on the website. These services may receive information about visits to the website and about interactions with specific pages or marketing activities. The precise data processed in this process depends on the activated tags, your cookie preferences, and the settings of the relevant services.

When prior consent is required for the placement of cookies or the reading of information on the visitor's device, the relevant marketing or analytical tools are only activated after consent has been given.

BCM Stream uses the obtained information, among other things, to gain insight into the use of the website and to assess the operation and effectiveness of online marketing activities.

The configuration of our website and the marketing and analytics tools used may change in the future. If this affects the processing of personal data or the use of cookies, this privacy statement and, where necessary, the cookie policy will be adjusted accordingly.

How long do we retain personal data?

We do not retain personal data longer than is necessary for the purpose for which the data were collected, unless a legal obligation requires us to retain the data longer.

The retention period therefore varies by type of personal data and by processing.

For example:

We retain data necessary for the execution of an agreement for the duration of the agreement and for as long as is necessary thereafter;
We retain data that is part of our records for as long as a statutory retention obligation applies;
We retain data from contact requests for as long as necessary to process the request or communication and to answer any follow-up questions;
We retain data processed on the basis of consent for as long as the consent is valid or for as long as is necessary for the relevant purpose.

When personal data is no longer needed, it is deleted or anonymized, unless a legal obligation or another legitimate purpose prevents this.

How do we protect personal data?

BCM takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unwanted disclosure, and unauthorized modification.

The measures we take are tailored to the nature of the personal data and the risks of the processing.

Our website uses a secure connection (HTTPS).

Despite our security measures, no system can guarantee complete security. If you suspect that your data is not properly secured or that misuse is occurring, please contact us as soon as possible.

Your privacy rights

You have various rights under the GDPR regarding your personal data.

Depending on the situation, you have the right to:

to view your personal data;
to have your personal data corrected when it is inaccurate or incomplete;
to have your personal data deleted;
to have the processing of your personal data restricted;
to object to certain processing;
to receive your personal data in a structured, commonly used and machine-readable format (data portability);
to withdraw previously given consent.

Not every right can be exercised in every situation. For example, a request for deletion may be rejected if we are required to retain certain data pursuant to a legal obligation.

Would you like to exercise one of these rights? Then send a request to: info@bcmmusic.nl

To ensure that a request was actually made by you, we may ask for additional information to verify your identity. We will not ask for more information than is necessary for this verification.

We will respond as soon as possible and in any case within one month of receiving your request. If a request is complex or if you submit multiple requests, this period may be extended by a maximum of two months subject to conditions. If this is the case, we will inform you of this extension and the reason for it within one month of receiving the request.

Complaints

Do you have a complaint about the way we handle your personal data? Please contact us first. We will try to resolve your complaint together with you.

In addition, you always have the right to file a complaint with the Dutch supervisory authority for privacy legislation:

Dutch Data Protection Authority

You can find more information on this on the website of the Dutch Data Protection Authority.

Children's privacy

BCM Stream focuses on business users and not specifically on children.

We do not intend to collect personal data from children. If you believe that we have collected personal data from a child, please contact us via info@bcmmusic.nl so that we can assess whether this data should be deleted.